Pin number not working on debit card3/6/2024 You’ve entered the wrong PIN The personal identification number (PIN) you chose must be entered correctly in order for some transactions to be allowed. Here are a few ways to fix the problem and avoid it from happening in the future. ![]() Keep in mind, if your 360 Checking debit card is ever misplaced, lost or stolen, you can lock and unlock it using the Capital One Mobile app. Fact checked There are 10 reasons why your debit card may have been declined. If you choose to replace a damaged card, your existing debit card number can continue to be used until you receive and activate your new debit card. Please note: If you choose to replace a lost card, your existing debit card will be deactivated immediately. If you sign in on the Capital One Mobile app, select View All under "I want to…,” and then select Replace Lost Card and follow the stepsĪ new contactless debit card will be sent to the address on your account via USPS in 7–10 business days.If you sign in on a mobile web browser, select View Account, then select More, and then select Replace Lost Card and follow the steps.If you sign in on a desktop web browser, select View Account, then select Account Services and Settings, and then select Replace Lost Card and follow the steps. ![]() ![]() The steps will vary based on where you sign in. To replace your lost or stolen debit card, you’ll need to sign in to your account and choose the checking account connected to the lost or stolen card.
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